There are numerous open-source options (together with website creation tools and forum software) that energy the online, and a helpdesk system is likely one of the very important areas that may profit from it.
UVdesk is a free and open-source PHP primarily based help ticket system with spectacular choices which you can begin free of charge.
Right here I shall point out extra about it and how one can set it up for what you are promoting.
UVDesk: Open-Supply Buyer Assist Answer
It’s one other open-source providing from the identical firm chargeable for Bagisto (an ecommerce platform that we’ve lined earlier than).
UVDesk is primarily free however provides paid choices if you need additional options and added safety for what you are promoting.
You possibly can reply to buyer queries, create documentations, handle the help tickets, and do numerous issues from a single place. That is particularly useful you probably have an eCommerce platform setup.
To discover extra about it, let me spotlight the important thing options it provides.
Options of UVDesk Helpdesk System
Along with the essential talents of a help system, it additionally provides some attention-grabbing options.
Right here’s an outline of the options provided:
- Ticket administration and administration
- Process administration choices to assign tickets and set a deadline for help brokers
- Electronic mail administration to transform emails to help tickets
- Means to create documentations (knowledgebase) to information prospects for self-help
- Theme customization of the help system/portal
- Multi-channel help (aggregating help requests from completely different platforms like Fb, Amazon, Web site)
- Automated choices for buyer follow-up reminders
- Enhance the workflow with the flexibility to automate duties and the way they’re dealt with
- Progress Net App help
- Social Media App integration
- Ecommerce multi-channel integration
- Kind builder
- Monitor agent’s help efficiency
- Simple migration choices when switching from a distinct help system to UVdesk
Do notice that a number of the options will probably be restricted to the paid choice. However the important options ought to be accessible fully free of charge.
Get Began Utilizing UVdesk
You possibly can instantly obtain the zip package deal from the official website. It may be deployed utilizing Docker as nicely.
For set up directions, you may verify their GitHub page and the official documentation to verify the system necessities. In both case, you may also go for a one-click setup in your Linux server utilizing Softaculous installer.
Fast Impressions on the Demo
They give you the flexibility to attempt a live demo earlier than you think about using it.
I’ve by no means labored on a help system earlier than, however restricted to eCommerce tasks utilizing OpenCart, which is likely one of the best open source eCommerce platforms.
However I discovered the back-end system to be fairly easy and accessible. It’s not a panoramic expertise on the back-end facet, however starting from the branding customization choices to managing the data base, it’s an easy-to-use expertise.
I additionally discovered the ticket administration ok.
General, UVdesk is a versatile, open-source helpdesk system which you can attempt to use free of charge. After all, you probably have a large enterprise, you might must go for the paid plans accessible.
What different open-source helpdesk techniques are you aware of? How vital do you suppose a helpdesk portal is? Let me know within the feedback beneath!