Within the first half of 2021, Zammad GmbH was as soon as once more capable of obtain buyer progress and income progress of over 90% – because it has achieved yearly to this point since its founding. The German startup below the management of Martin Edenhofer has now been holding its personal available in the market since 2016.
On the subject of helpdesk software program and ticketing methods, Zammad has been an insider tip in developer circles for years. Ever for the reason that first stability sheet, gross sales and buyer progress of greater than 80% will be recorded yearly – even if Zammad, as an open-source resolution, has relied on uncompromising data sharing and full transparency for the reason that starting.
Revenue progress regardless of bootstrapping:
The open-source resolution was developed by OTRS luminary Martin Edenhofer and his skilled crew. The corporate was bootstrapped from the beginning and is now turning a revenue – not like most startups of their first 5 years. Round 1000 organizations from greater than 20 international locations now depend on the SaaS variant of the software program, whereas greater than 100 others use Zammad on-premise. Buyer progress is predicted to exceed 90% for the complete 12 months of 2021.
Connectivity with a concentrate on knowledge safety:
Zammad can be utilized as on-premise software program or as software-as-a-service (SaaS) and runs on German servers. The main focus is at all times on knowledge safety. Zammad relies on present internet applied sciences corresponding to WebApp/HTML5, WebSockets, and REST within the front-end and depends on Ruby on Rails within the back-end. Due to its REST API, Zammad will be simply carried out in current system environments and in addition presents connections for phone, consumer, or monitoring administration.
Zammad is now accessible in 46 languages and is subsequently utilized by small and enormous corporations worldwide. These embrace NGOs corresponding to Amnesty Worldwide, worldwide chains corresponding to Adina Lodges, and well-known retailers corresponding to De’Longhi Germany. Zammad can also be well-liked with native German companies like Karls Strawberries and e-commerce corporations like myposter.
Since its launch 5 years in the past, there have been over 700,000 software program downloads, over 10,000 GitHub commits, and over 2,600 GitHub stars.
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Jessica Traupe, Advertising & Public Relations
When the telephone will not cease ringing and the mailbox is overflowing, there’s a easy resolution: Zammad. The German open-source software program has established itself as a well-liked software in recent times resulting from its user-friendliness and in depth options.
Zammad solves the issues of on a regular basis customer support with quite a few little methods and sensible integrations. For instance, you possibly can carry out a full-text search in seconds, edit a number of duties on the identical time, and create your personal sensible overviews.
Zammad makes it straightforward to maintain an outline, because it integrates all of your channels: Social media, monitoring instruments, and on-line telephony, to call however a couple of.
Due to the Zammad migrator, switching from one other software is a breeze – and one which pays off!
This launch was revealed on openPR.